Legal
Refunds and cancellations
How cancelling, pausing, withdrawal and refunds work.
14-day right of withdrawal
If you buy online as a consumer, you can withdraw within 14 days of purchase without giving a reason. Email us at [email protected] with your name and what you bought.
If coaching has already started
If you asked us to start within the 14 days, for example by booking a session or receiving your plan, we refund the amount minus the part already delivered. Used 1:1 sessions are charged at the single-session price.
Cancelling a running plan
After 14 days you can cancel a monthly or 3-month online plan at any time before the next billing date. You will not be charged again and your plan stays active until the end of the period you paid for. Periods already started are not refunded.
Pausing
You can pause an online plan once per quarter for up to 4 weeks, for example for holidays or illness. Your billing date moves by the length of the pause.
Session blocks and programmes
Unused sessions in a block can be refunded at the single-session price difference within the validity period, on request. The Winter Block can be cancelled with a full refund up to the start date; after that, the 14-day rules above apply.
How refunds are paid
To the card you paid with, within 14 days of our confirmation.
Last updated: 6 November 2026.